1. Acceptance of Terms

Accessing or using this website indicates your agreement to be bound by these terms and conditions. If you do not agree to these terms, refrain from using the website.

2. Website Purpose

This website aims to inform visitors about the Glago App and encourages them to download it from the Google Play Store. 

3. Intellectual Property

All content on this website, including text, images, logos, and trademarks, is the exclusive property of Glago or its licensors and is protected by copyright and other intellectual property laws. You are strictly prohibited from reproducing, modifying, distributing, or using this content for any commercial purpose without our prior written consent.

4. User Conduct

You are required to adhere to the following guidelines for using the website:

You must use the website in strict accordance with all applicable laws and regulations, including the Information Technology Act, 2000, and any rules or regulations made thereunder. You are strictly prohibited from:

• Using the website in a way that is harmful, illegal, or offensive.
• Attempting to gain unauthorized access to the website or its systems.
• Utilizing the website to transmit or distribute viruses, malware, or other harmful code.
• Engaging in any activity that could be considered a violation of privacy or data protection laws. 

5. App Download and Usage

Download the Glago App from Google Play Store: 

To use the Glago App:

• Create an account by entering your basic information.
• Browse through a wide range of salons and spa services in your area.
• Use our advanced search filters to find the perfect service based on location, price, and reviews. 
• Book appointments directly through the App, choosing your preferred date, time, and service provider.
• Make secure payments using your preferred method.
• Receive real-time appointment reminders and updates.
• Share your experience with other users through ratings and reviews.

6. Service Providers and Quality

Glago provides an extensive selection of beauty and wellness services through its network of esteemed salons and spas throughout Bangalore. These services encompass haircuts, styling, coloring, facials, massages, and more.

Our rigorous selection process ensures that our service providers consistently meet our high standards of quality and professionalism. Continuous scrutiny of customer feedback and ratings is maintained to uphold a steadfast level of service.

All service providers listed on Glago are thoroughly vetted professionals possessing the requisite qualifications and experience.

Access unbiased customer reviews to make informed decisions concerning your chosen service provider.

Our proprietary algorithm furnishes tailored recommendations based on individual preferences and past bookings, facilitating the discovery of new and compelling services.

7. Payment and Refunds

Glago provides a highly secure and hassle-free payment gateway, offering a range of payment options, including credit cards, debit cards, net banking, and digital wallets.

We further guarantee upfront pricing with no hidden charges or fees.

Our flexible cancellation policy allows you to cancel appointments up to 12 hours before the scheduled time. Depending on the terms and conditions, you may be eligible for a refund or rescheduling. Refer to our detailed cancellation policy for more information.

In the event of payment issues or disputes with a service provider, we are dedicated to swiftly and fairly resolving the matter. Contact our customer support team for prompt assistance. Find details in the section (i.e., Customer Support) below. 

For our comprehensive refund and return policy and cancellation policy, please download our App and refer to our App policies.

8. Customer Support

Our dedicated support team is here to help you with any questions or concerns you may have. Contact us through our customer support email at [Email Address] or by calling our helpline at [Phone Number]. We guarantee a response to your inquiries within 24 hours. We value and appreciate your feedback, so please share your suggestions and comments to help us improve our services.

9. Governing Law and Jurisdiction

These terms and conditions will unequivocally be governed by and interpreted in strict accordance with the laws of India.

Any disputes arising under or in connection with these terms shall unequivocally be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, in India.

10. Disclaimer of Warranties

We are dedicated to providing accurate and reliable information; however, we do not offer any warranties or representations, whether express or implied, concerning the Glago App, its services, or the service providers listed on the App. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. 

We cannot ensure the quality, suitability, or availability of the services provided by our partner salons and spas. We cannot be held responsible for any damages, injuries, or losses that may arise from your use of the App or the services offered through it. 

It is your responsibility to assess the suitability of the services and ensure that they meet your specific needs. We strongly recommend that you exercise caution and conduct due diligence before booking any appointments.

11. Indemnification

You are required to indemnify, defend, and protect Glago, its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) that may arise from your use of the website or the Glago App, your breach of these terms and conditions, or your infringement of the rights of any third party.

Find more about “Disclaimer of Warranties” and “Indemnification” from the Glago App “Terms & Conditions”. 

12. Entire Agreement

These terms and conditions establish the entire agreement between you and Glago concerning your use of the website and the Glago App. They override all previous or contemporaneous communications or agreements, whether oral or written. Any changes to these terms and conditions must be made in writing and signed by authorized representatives of both parties.